Reference

Open rp6789 Legal terms before account access

rp6789 Legal terms set out how you open an account, confirm your phone, use DANA, OVO, GoPay or QRIS, and request help with policy questions.

Account termsPrivacy handlingWallet checksPolicy contact
rp6789 Open rp6789 Legal terms before account access
POLICY HELP ROUTES

Contact us about a Legal question

A clear contact route matters when a policy sentence affects your account or wallet status. We direct you to the support path shown in your account area, where you can identify the relevant Legal topic and include the account step that caused confusion. This gives our team enough context to answer without asking you to repeat the full payment or access history.

Team online

Account access

If phone verification or an access decision needs explanation, contact us through the account help route and include the exact message shown on your mobile or desktop screen.

Wallet status

For a DANA, OVO, GoPay, QRIS, virtual account or bank transfer question, send the payment rail and status wording so we can match your request to the correct policy.

Policy changes

To ask about a Legal clause or request a correction to your account details, use the policy contact path and state which record or wording you want us to check.

DATA CARE DETAILS

Check how Legal safeguards your details

We handle policy matters through identifiable account records rather than informal messages alone.

Account data

We use the account details you submit to maintain access records, connect a policy request to your account and check whether the requested action matches the information already provided.

Payment records

A DANA, OVO, GoPay, QRIS, virtual account or bank transfer reference may be retained with the related account event so wallet status questions can be traced accurately.

Cookie controls

Cookies can support the account session and remember necessary browser settings. You can inspect cookie controls in your browser, although changing them may affect the account path.

Account security

Phone verification is part of the access step. If your device changes or a sign-in prompt looks unfamiliar, pause the action and contact us through the account help route.

Record retention

We retain policy, verification and transaction-status records only as needed for account administration, dispute handling and applicable legal duties, with access limited to the relevant request.

Change requests

You can ask us to correct account details or explain a retained record by naming the Legal issue and sending the request through the contact path displayed inside your account.

Find Legal answers before opening

These Legal answers address the account, privacy and access questions you may search before joining. We keep the wording practical, while the terms displayed during your account step remain the controlling source for your request.

It covers account access, phone verification, payment-status records, cookies, data handling, retention and requests for corrections. Access remains subject to the terms shown for your region and depends on local law.

Availability is not described as universal. Before opening an account, check the access wording shown for your location; eligibility depends on local law and may differ by jurisdiction or account circumstance.

Phone verification helps connect the account request to the details you submitted. If the step does not complete, save the message shown on your device and use the account support path for clarification.

We can associate the selected rail, such as DANA or QRIS, with the related account event and status check. This helps us answer a policy request without treating separate wallet actions as one record.

Yes. Send a correction request through the contact path displayed in your account, identify the Legal record involved and explain the change. We may ask for account details needed to verify the request.

Cookies may support the account session and necessary browser settings. Your browser provides controls for inspecting or changing them, but disabling required cookies can interrupt phone verification or account access.

Use the policy contact route shown in your account and include the relevant clause, account step, payment rail or status message. We use those details to direct the request to the appropriate team.